Fly-Rights   A Consumer Guide to Air Travel

We make every effort to keep Fly-Rights up to date, but airlines frequently change the way they do business. So by the time you read this a few procedures we explain may be different. The elimination of government economic regulation of the airlines has resulted in lower fares and a wide variety of price/service options. In this new commercial environment, consumers have had to take a more active role in choosing their air service by learning to ask a number of questions. This booklet is designed to explain your rights and responsibilities as an air traveler. We hope it helps you become a resourceful consumer.

1.Air Fares
2.Reservations and Tickets
3.Delayed and Canceled Flights
4.Overbooking
5.Baggage
6.Smoking
7.Passengers with Disabilities
8.Frequent-Flyer Programs
9.Contract Terms
10.Travel Scams
11.To Your Health
12.Airline Safety
13.Complaining
14.Other Sources of Information